Help & contact
Support
Get help with your account, invitations, billing or a problem with Siraja. Start with the steps below, or contact support.
Start here
Try these steps for common sign-in and invitation problems.
Forgot your password
We email a link to choose a new one. It works once and expires after an hour.
Email address not confirmed
A new account confirms its email address before it can sign in. Ask for a new link if yours has expired: the newest one works for 24 hours.
Invitation not working
- Open the newest invitation email. Invitations last 7 days, and a newer one stops earlier links working.
- Joining a team: sign in with the address the invitation was sent to, or create an account with it. For a new invitation, ask the person who invited you.
- Renting a home: ask your landlord or property manager to send a new invitation.
Lost your authenticator app
- On the sign-in step that asks for a code, choose Use a recovery code instead. Each recovery code works once.
- Then, within 10 minutes of signing in, open Settings › Security and choose Replace authenticator app. A recovery code is accepted there, and you set up your new app and get a new set of recovery codes. A recovery code cannot turn MFA off or make new codes on its own.
- No recovery code left? Contact Siraja support below.
Renting from a landlord who uses Siraja?
Rent, repairs, your lease or the property: ask your landlord or property manager. Siraja can’t answer these or change your tenancy records.
Your Siraja sign-in, invitation, account security or access: use the steps above, or contact Siraja support below. For a resident’s account, Siraja support sends a password-reset, verification or invitation email, or ends sign-in sessions, only when the people who manage your landlord’s workspace approve it.
Contact Siraja support
If the steps above don’t solve it, write to us. Support works by email.
Contact Siraja about Enterprise: choose Plans and billing below, and say roughly how many properties and rental positions you manage.
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Complaints
A complaint sent from Help or from the form above is recorded the moment it reaches Siraja and given a ticket number. Siraja acknowledges a consumer complaint within 48 hours and answers it within one month of receiving it. For content complaints subject to the intermediary rules, acknowledgement is within 24 hours and resolution within seven days; specified removal complaints have a 36-hour resolution period and qualifying intimate-content or impersonation complaints a two-hour action period. Orders follow their applicable periods. A complaint is acknowledged to the address it came from; it is not made to wait for the address to be confirmed.
For a Marketplace advertisement, photograph or conversation, use its Report control or choose Complaint or legal notice here. An inquiry does not reserve a room or authorize a payment. See the Terms and Privacy pages for sharing and retention.