Business details and complaints
Who operates Siraja, how to contact customer care, and where to send a complaint.
Siraja is available at siraja.in. For help using the service or to send a complaint, visit Help & contact.
Seller. Surjit Singh, sole proprietor, trading as Siraja (Udyam Registration Number UDYAM-PB-20-0139992), Phase 7, S.A.S. Nagar (Mohali), Punjab 160062, India.
Principal place of business. HL-422, Phase 7, SAS Nagar (Mohali), Punjab 160062, India
Customer care. support@siraja.in, +919464367422
Grievance Officer. Surjit Singh, Grievance Officer. support@siraja.in, +919464367422
Making a complaint
A complaint sent from Help or from the Support form is recorded the moment it reaches Siraja and given a ticket number. Siraja acknowledges a consumer complaint within 48 hours and answers it within one month of receiving it. For content complaints subject to the intermediary rules, acknowledgement is within 24 hours and resolution within seven days; specified removal complaints have a 36-hour resolution period and qualifying intimate-content or impersonation complaints a two-hour action period. Orders follow their applicable periods. A complaint is acknowledged to the address it came from; it is not made to wait for that address to be confirmed.